Customers on a paid plan can customize many facets of MantisHub.
The most popular is issue status, see our article on Customizing Issues Status for details on how to do this. Other issue fields you can customize include:
- priority, and
Project fields can also be customized such as project status. You can also add entirely new custom fields to your project, see Adding Custom Fields for details on how to do this.
To customize the these, simply contact our support team and include the following information in a word/excel/pdf document :
- Field you wish to customize.
- The name of the new field value in English and in any other language you need it in. Choose from our list of supported languages.
- The field value order within the existing values from lowest to highest. This is best displayed as a number in reference to the current value code. See the relevant table below for a list of existing field values and their codes so you can nominate an order that is appropriate in relation to the existing values.
For example: If you need to add a new priority value with name 'escalating' and you want to have it appear between 'high' and 'urgent', you can give it an order of 45 and email this name and order to support to have it added.
Lastly, if you wish to entirely remove a field value, make sure you have no issues in your system with this field value set before sending in your request. You can filter on this and change the values). If you do leave issues with this value, once we remove it for you, you will have a invalid value in your issue (something like '@10@') and you will no longer be able to filter on this.
Field Values and Codes