Skip to content

Main NavigationHome

Appearance

Sidebar Navigation

Getting Started

Introduction

Issue Management

User and Issue ID Auto-Completion

Issue Actions

Email Tutorial & User Guide

Verbose & Non-Verbose Email Notifications

Assigning Issues

Markdown Support

Multiple Issue Updates with Group Actions

Recovering from Filter Error 401

@ Mentions For User Notifications

Issue Reminders

Linking Issues Via Issue Relationships

Using Time Tracking

Troubleshooting Email Notifications

Configuring Email Notifications

Printing Reports

Export Issues to Excel / CSV

Moving Issues Between Projects

Using Tags

Status and Resolution Valid Combinations

Marking Issues and Issue Notes as Private by Default

Setting Up Time Tracking

Public vs Private Issues

Attaching Files

Reporting Issue

Issue Lifecycle

Filters

Filters Through API

Using Filters

Filtering on Semantic Values

All vs Current Project

Savings and Sharing Filters

System management

Event Log for Email Notifications

Authentication Timeout

User Customizations

Customizing Date Format

MantisHub Web App Shortcuts

Setup Your Avatar, Profile Image

Changing Language

API

MantisHub REST APIs

API Token Connection to MantisHub

Using API Tokens to Access MantisHub

MantisHub SOAP API

Project Management

Reporting and Statistics: Summary & Graphs

Project Selector

Versions in MantisHub

Managing Categories

Changing the Default Category

Deleting a Category

Making Projects Private by Default

Auto-Assign Issues Based on Category

Creating Projects

Archiving Projects

Project Roadmap

Project Changelog

Project Configuration

User Management

Restricting User Access to Issues

Exporting Users Information

Impersonating Users

Contacting MantisHub Support

Changing MantisHub URL/Domain Name

User Blocked to Avoid Spam (Rate Limiting)

Troubleshooting Username/Real Name Uniqueness

Forgot/Reset Password

Logging Into MantisHub and Billing Interface

Creating User Accounts

Disabling User Accounts

Changing Password

Deleting User Accounts

Pruning User Accounts

Authorization and Access Levels

MantisHub Helpdesk: Reporting Via Email

Troubleshooting Helpdesk Problems

Handling Incoming Helpdesk Issues

Helpdesk Project Setup: Snippets and Filters

Configuring The Helpdesk Plugin

Reporting Issues Via Email - Helpdesk

Commenting on Issues Through Notifications

Email Reporting and Spam

MantisHub Pages: Integrated Wiki

Pages: Getting Started

MantisHub Mobile Access

Accessing MantisHub From Your Mobile

Mobile Access on iPhone

Mobile Access on Android

Plug-Ins & Integrations

Pages Plugin: Wiki and Documentation

Linked Custom Fields Plugin

Password Strength Plugin

Kanban Plugin: Agile Workflow Management

Recurring Tasks Plugin

Zapier Integration

Microsoft Teams Chat Integration

TestRail Integration: Test Management

Localization of MantisHub Plugins

Add In-App Feedback: Bugsee Integration

Configuring AuthHub for Single Sign-on (SSO) Plugin

Google & G-Suite Authentication (SSO)

Single Sign-On (SSO) with GitHub

Using Azure AD (Office 365) Authentication for SSO

Setting Up Source Control Integration

Announcements Plugin

Slack Integration for Chat

Tracking Upstream Issues via Live Links

Single Sign-On (SSO) for Bitbucket

JetBrains IDEs Integration

MantisHub and TestLodge Integration

Grasshopper Integration (Voicemails)

Snippets Plugin

Trim Attachment Plugin

Toggl Integration for Time Tracking

Migrating to MantisHub

MS SQL and PostgreSQL Conversion to MySQL

Importing Users from CSV

Estimating Disk Space Requirements

Preparing Data For Migration

Migrating Your Data to MantisHub

Customizations

Changing Font

Setting Default Values for Issue Details

Workflow Transitions

Adding Custom Main Menu Options

Workflow Thresholds

Status Codes & Colors

Changing Timezone

Setting up Anonymous Access

Customizing Issue Statuses

Personalizing MantisHub With Company Name and Logo

Adding Custom Fields

Installing Plugins

Enabling Use of Real Names

Enabling Email Notifications For Own Actions

Enabling Managers to Create Projects

Allowing Users to Signup For Access to MantisHub

Managing Column Views for View/Print/Export Issues

Customizing Field Values

Enabling and Configuring 'Due Date' Tracking

Access Levels

Plans and Billing

Invoice Billing Service

How to Restore a Suspended or Expired Service

Storage and User Pack Charges

Transferring Account Owner

Plan Information

Privacy Policy and Terms of Service

Our Company Does Not Have a Credit Card

Downloading Invoices and Statements

Updating Customer Contact Details

Adding or Updating Payment Methods

Monthly vs. Annual Plans

Switching Plans

Security of Payment Method

Removing Payment Method

Closing/Cancelling Your MantisHub Account

Importing and Exporting Data

Backing up & Downloading Your Data

Importing Issues From CSV Files

General

Security

How to Exercise your GDPR Rights

MantisHub Security

On this page

Table of Contents for current page

Privacy Policy and Terms of Service

MantisHub is a self-service subscription-based service and by signing up, customers agree to our policies and Terms and Conditions.

See our website for MantisHubs Privacy Policy and Terms of Service.

Previous pagePlan Information

Next pageOur Company Does Not Have a Credit Card

MantisHub might just be the ticket tracking tool you have been waiting for. It's lovingly handcrafted in Seattle

MantisHub LLC. | Copyright 2015 - 2023 © All Rights Reserved.