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@ Mentions for User Notifications

MantisHubs also now supports @ mentions as a way to capture a user's attention and make sure they are notified about your issue or note (even though otherwise they may or may not have received an email notification).

They provide a simple way to draw someone's attention inline and are a standard approach that is used in other tools like github, twitter, and many others. Simply reference a colleague in an issue note or description and they will be emailed the note details with a link to the issue details.

Users may receive the regular email notification as well as the @ mention notification. But @ mention notifications have a simplified format as well as a different subject which is handy when you have automated email filters on.

@ mentions are hyperlinked to user page and highlighted when notes/issues are formatted.

For @ mentions to work for you team, you should follow these guidelines for usernames:

  • Don't use email addresses as usernames. Note that even if you use a snappy, short username, login with your email address will still work.
  • Don't use spaces in user names.

There is also an option to send reminders as an alternative to using @ mentions but there are restrictions on who can be sent reminders whilst @ mentions can be used for any user with access to the issue so @ mentions is the MantisHub recommendation.

MantisHub might just be the ticket tracking tool you have been waiting for. It's lovingly handcrafted in Seattle