MantisHub is committed protecting and securing data for all our customers including compliance with General Data Protection Regulation and the rights as listed for EU citizens in these data privacy and protection laws.
For security process related queries, refer to our security FAQ article here.
GDPR Overview |
RightsUnder GDPR, EU data subjects are entitled to exercise the following rights:
RolesData controllers determine how personal data is processed, data processors process personal data on behalf of a data controller, and data subjects are persons whose personal data is collected or used. Data controllers within or outside of the EU are required to respond to requests from EU data subjects who ask to exercise their GDPR rights.
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Account Administrators |
Managing Your Personal DataAccount administrators can be either individual subscriber or organizations who own a MantisHub account with multiple users. MantisHub account administrators can view, edit, & delete their personal data directly. These articles can help you manage your personal data:
Managing Issue & User DataAccount administrators are required to respond to requests from EU data subjects who ask to exercise their GDPR rights. As a data processor, MantisHub is not responsible for handling these requests on behalf of account administrators. These articles can help you manage data: |
Account Users |
Account users is an umbrella term for any user who have access to a given MantisHub account. This includes, but not limited to, issue reporters, developers, project managers ...etc. You should contact the account administrator who is responsible for editing, deleting, or giving you a copy of your data. If you’re unable to get in touch with the account administrator, please try to track down the following information before contacting us:
Since MantisHub is not the data controller of issue or account user data, we can't directly handle these requests, but we'll do our best to identify and put you in contact with the account administrator. Trial Accounts (i.e. non-paid accounts) and cancelled accounts are auto delete and all user and issue data is irreversibly lost after a grace period of 30 days from the trial expiration date. Administrators of trial accounts can request immediate deletion of their data if they wish by contacting us. |
Site Visitors |
A site visitor can be anyone that visits the MantisHub webpage. Site visitors can delete personal data we might have stored about them at anytime by clearing cookies. Trial users and Subscribers can contact us to request permanent data deletion. To unsubscribe from marketing emails, account & trial users can click the link provided in such emails or contact us. |
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