Storage and User Pack Charges

Each of our plans come with a set of included user accounts and a data storage allowance. Plan allowances are:

  • Starter - 5 users & 1GB (User packs not supported)
  • Gold - 15 users & 4GB.
  • Platinum - 30 users & 10GB storage.
  • Platinum Bulk plan options for 100+ users (contact support for details or check out the website pricing calculator).

As your team grows and you add more MantisHub users or increase your data, we will automatically add 'User Packs' which cover 5 user accounts or 'Storage Packs' for 1GB extra data as needed. Packs are priced monthly, but if you are paying annually, you get the same discount as the base plan.

Note that the Starter plan does not allow for user pack additions. With Starter you will find you cannot add the 6 users and you will need to contact support to upgrade to the Gold/Platinum plans. Starter plans do however allow for storage growth.

We check your account once a month for user account or storage increases and decreases. If we find an increase that requires an added pack, we'll pro-rate the cost of the pack up until your next renewal date. If we find a decrease, then will we add a pro-rated credit to your account.  Monthly plans will have the charge accrued until next renewal whereas annual plans will be charged as user packs are added. 

 

User packs cost $12pm for monthly plans and $132pa for annual plans. 

Storage packs cost $3pm per GB for monthly plans and $33pa per GB for annual plans.  

 

Let's take an example of a Annual Gold plan and the corresponding pricing based on the number of user accounts:

15 users - 0 user packs - annual payment: $275
16-20 users - 1 user pack - annual payment: $275 + $132 = $407
21-25 users - 2 user packs - annual payment: $275 + 2 x $132 = $539

For Monthly Gold Plan:

15 users - 0 user packs - annual payment: $25
16-20 users - 1 user pack - annual payment: $25 + $12 = $37
21-25 users - 2 user packs - annual payment: $25 + 2 x $12 = $49

 

If you're requirements change, you can switch plans at anytime.

 

 

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